Frequently Asked Questions

I am a fully qualified beauty therapist with extensive training, including Renata França Lymphatic Drainage and Detox by Rebecca, to name a few. I am also fully insured, so all treatments are provided safely and professionally, giving you peace of mind during your session.

Enquiries can be made via the website or WhatsApp on 07771 237189. If you’re unsure which treatment to choose, feel free to contact me and I’ll be happy to guide you.

No, I currently only offer pay-as-you-go treatments. This allows each session to be fully tailored to how you feel on the day, without any commitment to packages.

Payments can be made in cash on the day or via bank transfer within 24 hours using the details provided.

Once your payment has been completed, you will receive an automated email receipt. If you require a more detailed invoice, for example for insurance purposes, please contact me directly and I’ll be happy to provide one.

In some cases, a deposit may be required to secure your booking. This will be confirmed at the time of booking.

Please refer to my full Policy for details on cancellations, rescheduling, and any applicable fees.

Yes, appointments can be rescheduled in line with my policy. Please check the Policy for notice requirements.

If you are late, your treatment time may need to be adjusted accordingly to avoid impacting other bookings.

In the unlikely event that I need to cancel, I will offer to reschedule your appointment at the earliest convenience.

I always aim to be punctual, but please allow a small time window as delays can occasionally happen, especially with mobile treatments.

Yes, you’re very welcome to book ahead. I take bookings up to 2 months in advance. Clients who wish to book regular weekly or monthly appointments can secure sessions up to 1 year in advance.

Please contact me with more information so I can advise you further. In some cases, I may require a doctor’s note or approval before confirming your booking. This is to ensure the treatment is safe for you and that we both feel comfortable during the session.

Please get in touch with details of the type of antibiotics you are taking and the reason for them, as this will help me advise you on whether treatment is suitable.

I treat male clients by referral only from existing clients.

Yes, I do. For more information, please click here.

Currently, I only provide massage treatments in the comfort of your own home.

I provide mobile treatments across Central, West, and South West London. Travel costs within these areas typically range between £10–£25.

No. Only one travel fee is applied per household. If multiple treatments are booked at the same address, the travel fee remains the same. Turnover time between treatments is also not added to your treatment length unless it exceeds 10 minutes.

Booking time is usually my arrival time. I always allow a 15-minute give or take, as London traffic and public transport can be very unpredictable.

No. Your booking time reflects the length of the treatment only. I add approximately 20 minutes for setup and clean-up before and after the session.

No. Your treatment time will not be reduced. I add 10 minutes to set up, but if you are not ready after this, the treatment may need to be adjusted accordingly.

No, parking is not required.

Not at all, but please let me know in advance so I can plan accordingly.

I bring the massage bed and oils. I ask clients to provide:

• One pillow
• Two large towels
• A blanket or additional towel for coverage and comfort

If you’re having a pregnancy massage, please provide a pregnancy pillow.

Please note: some oils may transfer to towels, blankets, or pillows. I cannot take responsibility for stains, so please choose items you’re happy to use.

For women, I provide disposable underwear, or you are welcome to wear your own. For men, please wear your preferred choice of underwear. You will always be appropriately draped for privacy, and only the area being treated will be uncovered.

No. Payment can be made in cash on the day, or via bank transfer within 24 hours using the details provided.

Mostly yes. I’m always happy to give complementary back scratches to your furry friends. However, I kindly ask that any exotic pets be secured away for the duration of my visit.

All my locations and opening times can be found by clicking here.

Unfortunately, there is no dedicated parking available at the locations.

No, the rooms are not soundproof. While they are located within buildings that offer wellness treatments, I cannot guarantee there will be no external noise.

Yes, toilet facilities are available on site.

No, everything is provided for in-salon treatments, including towels and blankets, so you can simply arrive and relax.

Please arrive no more than 10 minutes early. Kindly wait in the designated waiting area, and I will come to collect you. Please do not knock or enter the room, as this may interrupt an ongoing treatment.

Late arrivals may result in a shortened treatment time to avoid impacting other bookings.

Yes, however waiting areas may be limited depending on the location, so it’s best to arrive close to your appointment time.

To maintain a relaxing environment, I kindly ask clients to attend appointments alone, unless previously agreed.

Please wear comfortable clothing. You will be appropriately draped during your treatment for privacy.

Yes, you can book multiple treatments in one session. Please arrange this in advance so enough time is allocated.

Yes, I hold specialist pregnancy massage qualifications and have extensive experience working with expectant mothers.

Yes, treatments are generally safe during the 2nd and 3rd trimesters, provided there are no contraindications.

All clients should check with their doctor or midwife before booking a treatment. Every pregnancy is different, and this ensures both you and I feel comfortable and safe during the session.

Most treatments are performed on your side, though some may be done in an inclined position with additional support to maximise comfort and safety.

The treatment is fully focused on you. You have total control over your position, and if anything feels uncomfortable or not right, we will adjust immediately.

If any position, scent, or aspect of the treatment makes you feel unwell, please let me know. We will rearrange the setting to ensure your comfort at all times.

If there are no contraindications, treatments can be safely performed right up until the end of your pregnancy. I particularly encourage lymphatic drainage, especially if you have a C-section scheduled, as it can support recovery afterwards.

As I hold post surgery lymphatic drainage qualifications, lymphatic drainage can be performed as soon as after surgery, with your doctor’s approval. Muscular massage is usually safe after your 6 week check, and full body deep tissue massage is generally recommended after 12 weeks postpartum.

Lymphatic drainage can be done at any time after birth. Muscular massages can be done sooner, but I usually recommend waiting until postpartum bleeding has stopped. Recovery is very individual, and your general wellbeing plays a crucial role in determining the best timing for treatment.

This is very individual, as everyone has different needs and concerns. Some clients prefer weekly treatments, while others come monthly. I always encourage you to listen to your body and choose what feels right for you. If you’re unsure, I’m always happy to advise and have a chat.

If you are having a C-section, I would recommend at least one session prior to your surgery where possible, followed by a few sessions afterwards on a weekly basis to support recovery.

Post surgery lymphatic drainage is adapted to support healing after procedures such as a C-section. I perform this treatment using additional PPE to ensure extra safety and minimise any risk of cross contamination, as post surgical care requires a more careful and considered approach.

The techniques used on the abdomen are similar in principle but much gentler, focusing on reducing swelling, supporting recovery, and encouraging lymph flow without placing stress on healing tissues. In the later stages of recovery, gentle scar work may also be introduced as appropriate.

Of course you can. In the early days of parenthood, we usually take each session as it comes, as things can be unpredictable. That is completely fine, we will simply adjust for any unplanned feeds and ensure you are positioned comfortably so the treatment can continue as smoothly and efficiently as possible.

In later stages, if you find it uncomfortable to lie on your front, we can use additional towels for support or perform the treatment in a side lying position to ensure your comfort at all times.

Yes, I always recommend checking with your doctor or midwife before booking, especially if you have any complications or high risk factors, to ensure the treatment is suitable for you.

Yes, lymphatic drainage can be very beneficial in helping reduce swelling, support circulation, and ease water retention commonly experienced during pregnancy.

No, pregnancy massage is not designed to induce labour. Treatments are focused on relaxation, comfort, and supporting your body safely. There are certain pressure points that are believed to be linked to contractions, however I avoid working on these areas during treatment unless a client is full term and specifically requests this approach. That said, there is no guarantee that massage or any specific technique will induce labour.

Yes, treatments can often be enjoyed during IVF, however this depends on your individual situation and stage of treatment. I always recommend checking with your fertility specialist or doctor before booking to ensure it is suitable for you.

There are certain stages within the IVF process where I may advise pausing treatments as a precaution, depending on where you are in your cycle and overall guidance from your clinic. Once it is appropriate to proceed, I will always tailor the treatment carefully to support your comfort, relaxation, and overall wellbeing.

I am very sorry for your loss. In this situation, I always recommend checking with your doctor or healthcare provider before booking any treatment, as your body and recovery will need time and individual consideration. When you feel ready and have been given medical clearance, treatments can be adapted gently to support rest, comfort, and emotional wellbeing.

Yes, absolutely. Treatments can often be adapted depending on your stage of recovery. We will always proceed gently and tailor everything to what feels appropriate and comfortable for you, based on medical guidance where needed.